Above all things, I care about helping others thrive.
Above all things, I care about helping others thrive.
HEY THERE, I'M PAT
HEY THERE, I'M PAT
SUMMARY & SKILLS
SUMMARY
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Multidimensional Senior Design Lead with expertise in UX/UI design & strategy, user research, cross-functional collaboration, stakeholder management & business outcomes especially interested in social-impact work
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Proven ability to drive utilization, engagement & retention while improving existing user experiences through data-driven decision making, strategic redesigns & innovative solutions for measurable results
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Skilled in cross-functional collaboration, stakeholder management & storytelling
SKILLS
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UX/UI Design, User Research, Wireframing, Prototyping, Usability Testing, AI Chatbot & Knowledge Base Design, iOS & Android Mobile Design & W3C/WCAG Accessibility, Information Architecture, Journey Mapping, User Flows
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Product Design, Product Management, Agile Methodologies, Data Analysis, A/B Testing
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Team Leadership, Design Process, Cross-functional Collaboration, Stakeholder Management & Client Management
PROFESSIONAL EXPERIENCE
LEAD PRODUCT DESIGNER
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Mentored two more junior designers while managing a contractor designer
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Redesigned member-facing homepage, increasing engagement 40%, for $2.2 billion health tech company
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Led design integration of an AI-powered telehealth application post $100 million merger
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Eliminated 100% of zero-result searches while updating platform's highest used provider finder feature
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Created critical experiences for client configuration, billing & payment flows for internal operations teams
Aug. 2022 - Mar. 2025
Sept. 2020 - Aug. 2022
ASSOCIATE DIRECTOR, INSTRUCTOR & STUDENT EXPERIENCE
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Promoted twice within 2 years due to strong performance and leadership
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Managed a roster of 80+ senior-level designers as adjunct instructors
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Contributed to overall program strategy, including student experience and curriculum development
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Served as the point of contact for admissions, recruiting, and instructor success
Mar. 2020 - Aug. 2020
LEAD DESIGN INSTRUCTOR
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Facilitated workshops on industry best practices, assessed student work, developed curriculum, served as client liaison & junior designer mentor for 20 students as part of Flatiron's 24-week, full-time design immersive program
UX / PRODUCT DESIGNER
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Provided UX consulting, research & design for clients including AT&T, Visa, State of Texas & Kroger
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Conducted user research, wireframing, usability testing & high fidelity UI design
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Facilitated workshops, journey mapping & product design strategy sessions with clients
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Served as a primary designer for multiple major pitch projects including Bose, VF Corp & the State of Texas
Apr. 2017 - Nov. 2019
CO-FOUNDER & DIRECTOR OF PROFESSIONAL DEVELOPMENT
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Launched & operated an educational startup, which ran 8 intensive boot camps that trained 85 students into entry-level software developers, leading 200% salary increase on average
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Designed & facilitated a professional soft skills training program to accompany the software curriculum
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Managed daily business operations including student applications, partner relations, logistics & managing all things tuition related (amounting in over $500,000 in revenue)
Oct. 2013 - Oct. 2015
2006 - 2013
SPORTWRITER / HIGH SCHOOL EDUCATOR / PROGRAM DIRECTOR
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Prior to my career in tech, I was a sportswriter (covering the NHL’s Colorado Avalanche), a high school English teacher/softball & baseball coach as well as a nonprofit program director serving youth entrepreneurs
EDUCATION
USER EXPERIENCE DESIGN IMMERSIVE ​
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Completed GA's first on-campus, User Experience Design Immersive (UXDI) in Denver, a 10-week, full-time program (400+ hours) that focused on the core skills of the entire user experience design process from research and ideation, wireframing and sketching, to prototyping and testing, that was capped with a multiple-week client project.
Sept. - Nov. 2016
BACHELORS OF ARTS - JOURNALISM & SPORTS STUDIES
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Earned a degree with a 3.55 GPA while double majoring, serving as the Editor-in-Chief of the university newspaper, The New Hampshire (during which time I won the Laura Rice Journalism Award) and was a 4-year member and senior captain of the club baseball team.
Sept. 2002 - May 2006
